Hello there,
I believe that CMDBuild is a very interesting product for doing configuration item and asset management.
However if you need to link service management work items like changes, incidents or problems to a CI,
is there a way to export the CI information via command line to a flat file (csv) in order to import it to a service management tool like SCSM from Microsoft.
Thanks.
Hello,
normally CMDBuild users use SCCM as an automatic inventory system and CMDBuild as an IT Governance environment, with assets, workflows (both ITIL workflows like Incident Management, Request Fulfillment, Problem Management, Change Management, etc and other workflow to automate more specific activities), reports, dashboards, connectors to sync data with external systems, etc.
Then they configure a connector which compare the CMDB data with the automatic inventory data and start a Change Management workflows for each difference.
But even if the CI management workflows are implemented in SCCM, outside CMDBuild, the solution is to configure a connector between SCCM and CMDBuild. In this case the connector will export the CI informations from CMDBuild and import them in SCCM.
In CMDBuild are available a Base Connector (see CMDBuild download page on the website) and an Advanced Connector (available to those who subscribe to the maintenance service).
Next version CMDBuild 2.2 will alse include an internal Wizard Connector.
Or you can implement your own custom connector using the CMDBuild webservice.
CMDBuild Team