Hello, we have running instance of OTRS but we need also asset management and CMDBuild is way better then OTRS,
I've been thinking if it's possible to migrate from OTRS (where we have current tickets and only very few work flows) to the CMDBuild seamlessly.
And ready2use version looks very promising.
Thank you
Surely CMDBuild Ready2Use can be used for managing Incident, many important companies already use it that way.
We do not have ready-made procedures to migrate Incident from OTRS to CMDBuild, but they can be developed.
A point to consider is that it is more difficult to transfer OTRS opened Incidents, mapping them in the current state of the CMDBuild workflow (if necessary this should be done by an external application via webservices).
It 's easier to close in OTRS the open Incidents and then transfer the closed Incidents in a separate CMDBuild archive to statistical analysis purpose (this can also be done directly by an SQL script via database access).
CMDBuild Team